Start at trezor.io/start

Visit trezor.io/start to download the official Trezor Suite App (desktop & mobile) and follow the on-screen setup. Trezor Suite is the main interface to manage wallets, accounts, and transactions.

Trezor Bridge & connectivity

Trezor Bridge enables communication between the Trezor® hardware wallet and computers that require a middleware. If a prompt requests a Trezor Bridge Download, download only from trezor.io and install it before attempting a login.

Trezor Wallet Login — common fixes

  • Use your device PIN and optional passphrase; the Suite never stores the PIN.
  • If Trezor login not working, reinstall Suite and Bridge, update firmware, try original USB cable and a direct port, or try another browser.
  • Clear browser cache if you use the web wallet; avoid USB hubs.

Troubleshooting & recovery

If you see "Unable to login Trezor" or "Error Connecting Trezor Account", check firmware, reinstall Suite/Bridge, and validate you are on official links. For account recovery, restore using your 12–24 word seed only on trusted devices — support will never ask for your seed.

When to contact Help Center

If issues persist (hardware fault, persistent connection errors, or verification problems), contact the Trezor Help Center and provide device model and firmware version — never share your seed or PIN.

FAQs

How do I start at trezor.io/start?
Go to trezor.io/start, download Trezor Suite, install Bridge if prompted, plug in your device and follow the setup wizard.
What if Trezor login not working?
Reinstall Suite & Bridge, update firmware, use the original cable and direct USB port, or try a different browser.
Can I recover funds without my device?
Yes — restore using the 12–24 word recovery seed on a new Trezor® or compatible wallet.
Is Trezor Bridge required?
On some systems, yes. Install Bridge only from trezor.io to ensure security.
What if I can’t verify my Trezor Wallet?
Confirm you’re using official downloads, update firmware, and follow on-device prompts when signing.
Trezor Suite App not Working — next steps?
Reboot, reinstall Suite & Bridge, and contact Help Center with device details if the problem continues.